Who we are & our story

About Concord

Our Story

Concord Hotels is a non-profit making association of hotels that is owned and funded by its members.

The Concord Management, Food & Beverage and Chef development programmes (all endorsed by the Institute of Hospitality) are designed to enhance knowledge and provide trainees with good all-round operational experience whilst giving exposure to various types of hotel environment. All trainees complete a two-year programme, working across three member hotels, spending approximately eight months in each, gaining valuable experience in all.

50 Years of Training

The History Of Concord

1960 - 1964
In the early 60’s, Harry Mogford, owner of five hotels in High Wycombe and the Torbay area, had the innovative idea of setting up a scheme to train young men and women aspiring to hotel management. Harry began to formulate a plan to achieve this ambition and, with the help of Westminster Hotel School where he himself had trained, he created a comprehensive programme of job rotation and development. The idea was soon brought to life with the co-operation of two partner hotels, The Compleat Angler at Marlow and The Victoria Hotel in Sidmouth.
In 1968, impressed by Harry’s idea, the HCTB (Hotel and Catering Training Board) granted funding for the scheme, enabling Harry to enlist the support of further hotels that were also too small to plan their own internal management training and development effectively. At this point, with nine hotels in the consortium, Concord - the name chosen to signify friendship and unity of purpose - was officially born. A former general manager of one of Harry’s hotels and industry expert, Alain Thibault, was appointed to the position of Group Training Officer (GTO), a role he dedicated himself to for the next couple of decades.
Concord went from strength to strength, with further hotels eagerly joining the group, elated to finally have a viable solution to the age-old problems of manpower planning and staff development. Trainees worked hard to attain their career aspirations, supported by Alain in his role as GTO, as well as by management at the hotels at which they carried out their placements. Many successful trainees found senior positions in the hotels in which they had worked, offering in turn their expertise to new trainees coming through the programme in succeeding years.
In the late 1980's, Alain handed over the mantle of GTO to another enthusiastic individual, Nick Britten, whilst he then took on the role of Chief Executive. By the mid 1990's, Concord boasted 25 member hotels, with some 40 trainees completing the programme year on year, all of them guided, supported and inspired throughout their training by Nick. 'Concordians', as these trainees and graduate trainees in time became known, were now beginning to establish an informal but successful networking group. The programme continued to develop and offer significant benefits to its member hotels, as well as to the dedicated trainees who continued to resolutely work their way through the comprehensive curriculum of training.
In the millennium year, Glen Harrison, himself a former Concord trainee, was invited to take the role of Group Training Officer, working under Alain’s guidance. Two years later, in 2002, Alain handed over the reins fully to Glen, confident that his good work would continue as he looked forward to a well-earned retirement. The following year, in acknowledgement of his services to training, Alain received a highly regarded ‘British Hospitality Award’.
In 2008, 40 years after Concord first began, a celebration of the milestone was held at The Richmond Hill Hotel. This was a year in which Concord had much to celebrate, receiving endorsement from the Institute of Hospitality, as well as being shortlisted for the Springboard Education Award. The following year, Concord won this prestigious award in recognition of all it had achieved in the field of training. In 2011, Concord once again was shortlisted, this time for awards in two of Springboard’s Awards for Excellence categories, receiving a ‘Highly Commended’ in the Best Management Strategy category and ‘Runner Up’ in the Young People Award category. The recognition continued with Concord again being shortlisted by Springboard in its awards for excellence for the best management strategy in 2015, best recruitment initiative in 2016, young people award in 2017 and best career progression in 2018. In addition, Concord received “highly commended” in the best graduate programme category at the Institute of Hospitality Awards in 2019 having been shortlisted in the previous year. In 2022 Concord Hotels went one further winning the award in the Best Educational programme category at the Institute of Hospitality awards and were shortlisted again in 2023. Despite all the recognition Concord has not rested on its laurels and continues to evolve to meet the needs of the industry and the young people joining it. In 2018 a brand new Chef programme was launched followed by a Food and Beverage programme in 2022. We have also continued to attract new member hotels with the addition of two five star properties, in 2018 the exclusive Grantley Hall in North Yorkshire and in 2022, Lympstone Manor in Exmouth, Devon, owned and operated by world renowned chef Michael Caines MBE.

About Us

Meet The Team

Mr Mike McKay


Missenden Abbey

Mr Craig Spencer


The Runnymede on Thames Hotel and Spa

Mr Glen Harrison

Talent Development Manager

Concord Hotels

Mr Steve Woodrow

Committee Member

Careys Manor Hotel

Katie Owlett

Committee Member

De Vere Hotels

Mrs Meryl Pickering

Marketing Communications Manager

Concord Hotels